Actions for tenants
Request a Repair
Need something fixed in your home?
We’re here to help. Please report issues as soon as you notice a problem – don’t wait for it to get worse.
Calling is the fastest way to report a repair. The Hotline staff will ask a few questions to understand the issue and help arrange a contractor if needed.
Available 24/7 – every day of the year.
Types of Repairs
Emergency Repairs
(4 hours)
Emergency repairs are those that pose a threat to a person’s life or safety and or serious damage to the property. Please call us immediately. NRH will respond within 4 hours.
Examples include:
- A burst water service.
- A dangerous electrical fault.
- Flooding or serious flood damage.
- A gas leak.
- Serious storm or fire damage.
- Any fault or damage that causes the residential premises to be unsafe or insecure.
Urgent Repairs
(24 hours)
Urgent repairs are those considered urgent in nature, but which are not causing harm to the tenant or damage to the property. Please call us immediately. NRH will respond within 24 hours.
Examples include:
- A blocked or broken sewage system.
- A minor roof leak.
- A failure or breakdown of any essential service on the residential premises for hot water or cooking.
- A faulty smoke alarm.
General Repairs
(7 – 21 days)
General repairs are those that don’t pose immediate risk but still need prompt attention. NRH will respond within 7-21 days.
Examples include:
- A broken clothesline.
- Gutter cleaning.
- Rehanging of cupboard doors.
- Slow dripping taps or hard to turn off taps.
- Doors jamming.
- Faulty internal door locks.
- Servicing of sliding doors and windows.
- Replacement of common area light globes.
- Tightening of clothes lines.
What to include when you report a repair
To help us fix the problem quickly, please provide:
- A clear description of the issue (photos are helpful if possible).
- The best phone number to reach you.
- Any access notes (pets, working hours, etc.).
- If anyone at home is unwell.
Need help reporting a repair?
If you need support (e.g., language support, hearing impairment, or assistance with describing the issue), call us or ask someone you trust to contact us on your behalf.
