Repairs Hotline: (02) 6627 5333

Resources for tenants

Momentum Tenants Transferring to NRH

Hello and Welcome to Northern Rivers Housing (NRH)

We’re here to help you through this transition

This page has been created to support tenants transferring from Momentum Collective to NRH. 

We know this transition may feel unexpected and we’re here to make it as smooth and stress-free as possible. Here you’ll find all the key information, documents and answers to common questions you may have about your tenancy with us. 

If you need anything at all or would prefer to speak with us – please get in touch with our friendly transition team via email at welcome@nrh.org.au or call (02) 6627 5300 (option 1).

 

Welcome from the CEO, Northern Rivers Housing (NRH)

We are pleased to welcome you to NRH, the largest Tier 1 community housing provider in the Northern Rivers region.

We are a values-driven organisation, committed to safe, affordable homes and respectful, responsive service to all our residents. Indeed, our 40 years of experience has given us a deep local knowledge, connection and a strong understanding of what it takes to be a preferred tenant partner. 

We want to ensure this transition is as seamless and stress-free for you as possible. If you have any questions, please don’t hesitate to reach out to our dedicated transition team (contact details provided above).

We look forward to welcoming you into our community.

Warm regards,

Craig Brennan, CEO.

How to lodge a request for maintenance & repairs
  • Up until Tuesday, 31st March 2026, continue to contact the Momentum Collective Repairs Hotline on 1300 900 091 > then dial This number is operational 24 hours a day, 7 days a week.
  • From Tuesday, 31st March 2026: Please call the NRH 24-hour maintenance hotline on (02) 6627 5333.
How to update your Rental Payments

Payments for rent from Tuesday, 31st March 2026 are to be made to Northern Rivers Housing.

For rental amounts that are due on or after Tuesday, 31 March 2026, please change your payment details by the 29th March to ensure your rent is kept up to date and your payments are received by Northern Rivers Housing.

Payment Options

  1. NRH Website: You can make payments securely through our website using Westpac PayWay. Your payment is processed through Westpac’s secure system and we do not store your card or payment details.

https://www.nrh.org.au/make-a-payment/

 

  1. Bank transfer:

BSB: 032 539

Account Number: 438432

Account Name: Northern Rivers Housing

Reference: Head Tenants full name

  1. Centrelink Payment Services:
  • Create a new deduction via Centrepay online or via your Centrelink app for Northern Rivers Housing – Customer Reference Number (CRN): 555 012 631C
  • It is important that you set up your new Centrelink deduction by 29th March 2026.
  • Contact Centrelink for assistance on 131 202.
Important Information & Resources for Your Tenancy

To view all Policies, refer to our Governance & Policies page.

Additional useful information can be found on our Tenancy Information page, and a full Service Support finder is available on our Support for Tenants page.

Frequently Asked Questions

We have collated the following FAQs to assist you in the first instance.

If you have additional queries or would like to speak to someone, please reach out to our dedicated transition team at welcome@nrh.org.au or call (02) 6627 5300 (option 1).

I need extra support, what should I do?

If you need any help, adjustments, or support – please let us know (see contact details above). This might include communication support, cultural needs, mobility changes or having someone you trust support you.

We’re here to help and will work with you to understand your needs and identify appropriate supports.

Will my rent change?

For now, your rent remains the same. NRH conducts rolling rent reviews of all properties, in line with the NSW Community Housing Rent Review Policy (CHRP).

When you are due for a rent review, we will be in touch.

Find out more on our About your Rent page. 

Is my tenancy at risk and do I need to sign a new lease?

No, your existing tenancy and your lease agreement will remain the same for now.

Any future changes will be made in consultation with you and NRH, in accordance with tenancy law and NRH’s policies and procedures.

Do my rights and responsibilities remain the same?

Your rights and responsibilities under your tenancy agreement stay exactly the same, in addition to the expectations outlined in our Client Services Charter – which also outlines our commitment to you.  

Will I be contacted by NRH staff?

Yes, you will receive a visit and a call from members of our housing team. Our staff will always let you know in advance we are coming where possible and we will always clearly identify ourselves.

You are welcome to call us anytime to discuss any concerns or request additional support. During these initial discussions we will confirm any individual requirements of your tenancy, e.g.: Authority to Act, Disclosure Consent, contact details, Next of Kin and updating payment details.  

Will my personal information be safe?

Yes. Your information is transferred securely and kept confidential in line with all applicable privacy laws.

We only use your information to manage your tenancy and provide services to you. For full details refer to our Privacy Policy.  

What about my supports?

If you receive support from an external provider, your support continues as normal.

If you require additional support, we can help connect you with the relevant services. You or your support can get in touch with us to discuss your needs at any time.

A wide range of support services are also available on our Support for Tenants page. 

How do I make a complaint or lodge an appeal?

You can make a complaint (or lodge an appeal) via our website, by phone (02) 6627 5300 or in person at any of our offices (or anonymously online).

We value your feedback and are committed to transparency, fairness and responsive management of complaints and appeals. Find out more on our Complaints and Appeals page.  

Other resources for tenants
Other resources for tenants